Today, in the competitive market of hospitality industry, guest expectations are more important than ever before and one bad move might lead to a harmful review, loss of money or worse of all, lost a guest. That […]
1. Introduction Many customers have to stand in a long queue before getting to the front desk. Continuously checking a person’s identity. Needing to wait for 20 minutes for the room key. Sounds familiar? After a long […]
What does an Extended Stay Hotel mean? An extended stay hotel is intended for people who plan to stay for a week, a month or sometimes longer. While most hotels are meant for short visits, extended stay […]
1. What is a Luxury Hotel? Unlike their price or ranking, luxury hotels are judged more any other aspect based on the passion they dedicate to impeccable service, complex attention, and unique interactions for every customer. Although […]
What is Hotel Reputation Management? The ongoing hotel reputation management process consists of monitoring hotel perception as well as influencing and improving both online and offline audience perceptions. Today your hotel reputation exceeds star ratings since it […]
1. What is Hotel Automation? Smart technology along with artificial intelligence and connected systems merge to automate operations in hotels while they improve staff productivity and guest satisfaction. Manual and automated procedures including check-ins and housekeeping along […]
A hotel’s strategic planning and coordination systems together with its response methods serve as crisis management in hotels to handle sudden operational threats and disruptive situations effecting facilities and guest safety. The hotel sustainability process features emergency […]
What Is Digital Transformation in Hotels? Through technology adoption hotels update all business areas to provide better operations for guests and employees. Hotels use digital technology including automation and AI to connect cloud-based servers with IoT data […]
What is Hotel Operations Management? Hotel operations management involves complete supervision and optimal performance enhancement of each hotel operation process. The role includes controlling all aspects of guest services together with front desk operations as well as […]
The process of guiding staff management in hotels includes systems and approaches for leader oversight of hospitality settings as well as employee development and workforce enhancement. The success of staff management in hotels necessitates a multi-step process […]
What is Hotel Sustainability? Hotels implement sustainability through strategies and technologies which reduce their environmental footprint while creating positive benefits to local communities and their economies. The sustainable approach teaches the necessary equilibrium between hospitality excellence delivery […]
What is Guest Experience? Guest experience in hotel is therefore the coordinated experience that a guest goes through when interacting with a hotel before the booking, during the stay and after they check out of the hotel. […]
Introduction Yield management in hotels is the sensible selling of the correct room to the appropriate guest at the best time for the greatest profit. This can include recognizing the pattern of demand, setting room rates smartly, […]
What is Guest Messaging? Guest communication in hotels is a front-end activity that allows direct messaging of guests through the various online media platforms in real-time. This include, and is not limited to, the initial contact or […]
iNPLASS – a frontrunner in innovative hotel operations solutions – is honored to have received a mention by Gartner Digital Markets. The platform has been recognized by Software Advice and received the Best Customer Support in Hotel […]
Yield management is a key concept within the hospitality industry to help hotels achieve optimum revenues, through the variable pricing of accommodations. However, effective yield management comes with its own set of implementation challenges as will be […]
While for hotels, the low season poses problems of low occupancy rates, lower revenues, etc., with the right management approaches, one is able to achieve constant cash inflow and guest traffic during activity low seasons. From reaching […]
Hospitality staff management is crucial for the execution of satisfactory visitor experiences and the management of operational processes because a hotel is a multifaceted service organization. With large teams involved in hotel operations including housekeeping and maintenance, […]
The hospitality industry is currently experiencing a tremendous amount of change and for the most part, it is being driven by technology. Locating improvements that give guests a better night for their dollar – or simply matching […]
Yield management, also known as revenue management in hotels, involves the ability of a hotel to generate the optimum amount of revenue through the appropriate sale of the right room to the right customer at the right time […]
The hotel industry grows dynamically, and new technologies significantly and actively interfere with the guests’ experiences. Hotel Mobile check-in is widely described as one of the most important innovations in the last year because it does not […]
Hotel Room Service Software is a digital solution that centralizes and streamlines the entire service request process. It allows requests to be received, tracked, allocated, and completed efficiently. Industries that benefit most from this software include hospitality, […]
In today’s fast-moving, technological consumer marketplace, hotel guests are in need of convenience, speed, and personalization. One such innovation that addresses all three of these needs is that of mobile check-in. As travelers become increasingly accustomed to […]
An AI-powered Guest Services Platform is a tool that utilizes artificial intelligence (AI) to automate, customize, and streamline guest services in hotels or other hospitality providers. It centralizes services like check-ins, room service, concierge requests, and feedback […]
The hospitality industry is marching toward the era of Digital Transformation, and Artificial Intelligence, abbreviated as AI, happens to act as a driving force behind this revolution. Hotels are always on the lookout for means of improving […]
Outstanding guest experience is indispensable in the hotel industry. Conflicts will likely arise on occasion, due to misunderstandings, unaccomplished ambitions, or occurrences that were not foreseen. Resolving these conflicts in an effective way is necessary for maintaining […]
In today’s fast-paced hospitality environment, Task Management Software for Hotels plays a crucial role in ensuring that tasks are completed efficiently and on time. With improved operational efficiency, Hotel Task Management has become essential in delivering outstanding guest satisfaction and maintaining […]
Sustainability has emerged as a critical strategic factor that is going to revolutionize the hospitality industry as the world’s eco-friendly hotels embrace the green strategies. With global warming becoming a severe problem in the world, travelers are […]
Over the last few years, there has been a rise in the use of technology in the hospitality industry through the application of solutions that seek to improve not only the guest experience but also the efficiency […]
The hotel business is quite dynamic, and to sustain a competitive edge then the company must embrace the new technologies that lead to effective functioning as well as quality services to the clients. Finally, a Hospitality Operations […]
In the hospitality organisation staffing utilisation is one of the most crucial factors that determine optimisation of operation, customer satisfaction and organisational performance. Since hotels and accommodations have to address the needs of guests at any time […]
Guest satisfaction is the cornerstone of achievement in the hospitality enterprise. In these days’s competitive panorama, in which guests have limitless alternatives and the electricity of online opinions, keeping excessive stages of pleasure is essential. Happy guests […]
Currently, the hospitality industry is evolving due to the proper application of digital technologies as it changes the functioning of hotels, their interactions with users, as well as guests’ experiences. Thus, faced with such a fast-paced situation, […]
This worldwide shift is causing the hospitality industry to pay attention to sustainability as more than simply the latest fad, but also as the imperative of doing business. More hotels are going green due to globally increasing […]
Since the hospitality environment is constantly changing, it’s necessary to pay much attention to the question of tendencies in the industry to remain competitive and provide high levels of guests’ satisfaction. The first major change that the […]
The operation of this sector makes it challenging for hoteliers to remain relevant since every activity is a competition, and this makes it necessary for hotel managers to ensure that they satisfy their customers and at the […]
It is necessary to assert that in the given field of the hospitality industry, the primary focus should be paid to the promotion of resorts through social networks, as well as creating long-lasting customer relationships. Social media […]
Probably, the single most important factor determining operation efficiency of any hotel is its relations with the guests. The strategies of how the communication can be improved make your guests happy, loyal, and would never forget their […]
Sustainability is not any more an option but a reality needed in the world as we continue to live our lives. To this end, the hospitality industry that is known to be a high energy and resource […]
11 Ways to Improve Guest Experience in Hotels with Technology
Complaint handling from the guests is one of the core activities that any management of a hotel organization should undertake. Grievances, if well handled, may take an unhappy customer to become a faithful one, at the same […]
Vacation rentals are expanding fast and evolving as efficient substitutes for conventional hotels to promote tourists’ versatility. Vacation rental business is well established and intensified thus for a property owner or manager to successfully market his or […]
Today, there is no doubt that sustainability has become one of the central issues for the modern hospitality mainly due to increased environmental awareness among the population as well as the guests’ demands. Today’s management of hotels […]
With most of the hotels’ bookings controlled by the online travel agencies (OTAs) it is essential that more hotelors get their clients to book directly through the hotel website as this increases the hotel revenue and profitability. […]
Cleansing is another vital aspect of a hotel, which has a probability of influencing guests’ perception as well as corporate performance metrics. Housekeeping is one of the most vital functions in the hospitality industry especially in the […]
This breed of technology does indicate that the hospitality sector remains among the most affected sectors when it comes to provoking change. iNPLASS is now at the forefront of revolutionizing the age old traditional methods of hotels […]
As observed in the nature of the hospitality industry, the use of digital marketing for the selling of rooms and getting guest attention is important. A noteworthy statement for hotel businesses is that whoever applies efficient tools […]
Yield management it is sometimes called revenue management in hotels, is one of the most effective and well-developed tactics employed in the hospitality industry to make the best out of rooms sales by managing demand and supply. […]
The hospitality industry especially operates on the fundamental understanding and practice of the guest experience. It can also increase the likelihood of customers coming back to the business once again, recommending it to others and posting positive […]
The business tourists market is also an ideal segment for hotels, as those guests usually need accommodations frequently and, therefore, might need extra services. Thus, hotels need to provide the needed services to meet the needs of […]