CASE STUDY 1 : iNPLASS – Multilingual Support Solutions in Hospitality
Introduction
iNPLASS is a hotel management solution that focuses on enhancing guest experience and communication in the hospitality industry. One of the key features of iNPLASS is its multilingual support solutions, which aim to address language barriers faced by both guests and hotel staff, ultimately improving guest communication and staff efficiency.
Problems Faced
Guest Hesitancy
Guests were hesitant to communicate with hotel staff due to language barriers, leading to misunderstandings and dissatisfaction.
Language Barrier
The hotel staff’s proficiency in foreign languages was limited, making it difficult to provide personalized service and assistance to international guests.
iNPLASS Solutions
The Guest by iNPLASS Platform
Provided support for 12 major languages, including English, Spanish, Russian, German, Chinese, and Arabic, among others, allowing guests to communicate in their preferred language.
Language Selection
Guests could easily select their preferred language upon accessing the platform, ensuring that all communications, including service icons, notifications, and information, were displayed in their chosen language.
Real-time Translation Feature
The platform integrated a real-time translation feature that translated messages between guests and staff instantly, facilitating clear and effective communication regardless of language.
Results
Guests felt more confident and comfortable communicating with hotel staff in their native language, leading to improved guest satisfaction and loyalty.
Staff members were able to communicate with guests through Staff by iNPLASS more effectively, leading to smoother operations, fewer misunderstandings, and improved guest-staff interactions.
Guests praised the hotel for its efforts to overcome language barriers and provide a welcoming environment for international travellers, resulting in positive reviews and recommendations.
With the ability to communicate in multiple languages, hotel staff could provide personalized recommendations, assistance, and support tailored to each guest’s preferences and needs.
Conclusion
iNPLASS’s multilingual support solutions have significantly enhanced guest communication and staff efficiency in the hospitality industry. By addressing language barriers, iNPLASS has helped hotels improve guest satisfaction, loyalty, and overall service quality, making it a valuable tool for enhancing the guest experience.
iNPLASS offers 3 powerful solutions to manage your guests, revenue optimization, hotel operations and so much more…
