In the hospitality organisation staffing utilisation is one of the most crucial factors that determine optimisation of operation, customer satisfaction and organisational performance. Since hotels and accommodations have to address the needs of guests at any time […]
The operation of this sector makes it challenging for hoteliers to remain relevant since every activity is a competition, and this makes it necessary for hotel managers to ensure that they satisfy their customers and at the […]
Complaint handling from the guests is one of the core activities that any management of a hotel organization should undertake. Grievances, if well handled, may take an unhappy customer to become a faithful one, at the same […]
Today, there is no doubt that sustainability has become one of the central issues for the modern hospitality mainly due to increased environmental awareness among the population as well as the guests’ demands. Today’s management of hotels […]
Indian hospitality is one of the most complicated sectors. Here, the main concept is guest care and making the visitors contented. Thus, all hoteliers desire delivering excellent service and top-notch guest experience. The golden crown of this […]
The course of obtaining the best hotel management software turns neatly to iNPLASS as a multipurpose hotel management solution in hospitality industry. Through its complete and modern-range products together with the ongoing innovation, iNPLASS is undoubtedly the […]
To the hospitality industry, positive guest experience involves more than just comfortable rooms and good service. How guests’ perceptions is shaped on the basis of a hotel’s lost and found policy. If the lost and found procedure […]