STAFF BY iNPLASS CUSTOMER SUPPORT
Effective Date: This Customer Support Policy (the “Policy”) becomes effective on 20th June 2022.
CUSTOMER SUPPORT SERVICESCustomer Support: iNPLASS will provide telephone support to Customer between the hours of 04:30 a.m. and 04:00 p.m., Coordinated Universal Time (UTC), Monday through Saturday, except nationally recognized holidays. iNPLASS will use commercially reasonable efforts to correct reported errors or failures that impair Authorized Users’ access to the SaaS Services. Professional Services: iNPLASS will provide the Professional Services as set forth in the Order Form. iNPLASS is not obligated to provide any Professional Services or to render any maintenance or support services that are not expressly provided for in an Order Form, including but not limited to, training, data conversion, program modification or enhancements.