STAFF BY iNPLASS CUSTOMER SUPPORT
Effective Date: This Customer Support Policy (the “Policy”) becomes effective on 20th June 2022.
PREAMBLE
This Customer Support Agreement (“Agreement”) is effective as of the effective date specified in the Order Form (the “Effective Date”) and is entered into by and between iNPLASS and the Customer identified in the Order Form. iNPLASS and Customer are referred to herein each individually as a “Party” and collectively the “Parties.” In consideration of the mutual covenants contained in this Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows: Scope: iNPLASS will provide Customer with online access to and use of the iNPLASS platform and Solutions identified in the Order Form (the “SaaS Services”) during the Term via the internet by use of a Customer-provided browser or the iNPLASS mobile application and platform, which may be used by hotel guests of Customer pursuant to terms of use currently found here. iNPLASS may also provide Professional Services to Customer in connection with its use of the SaaS Services (such SaaS Services and Professional Services are referred to herein collectively as the “Services”).
CUSTOMER SUPPORT SERVICES
Customer Support: iNPLASS will provide telephone support to Customer between the hours of 04:30 a.m. and 04:00 p.m., Coordinated Universal Time (UTC), Monday through Saturday, except nationally recognized holidays. iNPLASS will use commercially reasonable efforts to correct reported errors or failures that impair Authorized Users’ access to the SaaS Services. Professional Services: iNPLASS will provide the Professional Services as set forth in the Order Form. iNPLASS is not obligated to provide any Professional Services or to render any maintenance or support services that are not expressly provided for in an Order Form, including but not limited to, training, data conversion, program modification or enhancements.