Effective Date:This Privacy and Cookie Policy (the “Policy”) becomes effective on 20th June 2022, for all users.


iNPLASS helps hotels, properties, and other businesses (collectively, “Properties”) deliver better service by helping staff communicate with each other and with their guests. We want Property guests and staff to stay in control of their data. We do not sell guest data or use it to contact people for marketing purposes. We commit to strong privacy protection principles, as outlined in this privacy policy (“Policy”).

This Policy covers the policies and practices for how iNPLASS, handles the Personal Data of visitors to our website (“Website”) and guests of Properties (“guests”) (collectively, “you,” or “your”) who use our web platform, mobile platform, or applications or products that link to this Policy (together, the “Services”). “Personal Data” is information that relates to an identified or identifiable individual.

This information is controlled by the relevant Property, and we are processors of that data. Please consult the privacy policy of your Property for the complete details of how your data is to be used to service your needs as part of your interaction with that Property.


Information you provide directly to us when you use the services or engage in certain activities, such as registering, requesting services, or contacting us directly, we may ask you to provide some or all of the following types of information:

  • Contact information, such as name, email address, telephone or mobile number
  • Username and password
  • Reservation information such room number and Name
  • Food Menu / Dish names and Photo Graphs

You can choose not to provide information to us, but some of this information is required to use our platform, such as registering or requesting services from Properties through the iNPLASS platform.

Information We Collect Automatically. We may collect certain information automatically through your use of our Services or other methods of web analysis, such as:

  • Information about your device
  • Browser type
  • Operating system


The Personal Data we collect depends on the nature of your relationship with us: We may collect Personal Data from guest and staff members of a Property using our Services to: Provide you with materials about offers, products, and services offered by us, including new content or services.

Send you content and communications that you have requested or which are necessary for fulfilling our contractual obligations to you directly or via the Property For any other activities that are necessary to support our contractual obligations to you directly or via the Property.

Analyze the use of the services and guest data to understand and improve the services and user experience and develop new services. Prevent potentially prohibited or illegal activities


We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Properties: We share your Personal Data with Properties you visit, as a byproduct of their using the iNPLASS platform to communicate with you. We do not control the privacy practices of these Properties, and their information practices are not covered by this Policy. We recommend that you visit the privacy policies of each Property that you visit.


iNPLASS retains the Personal Data we receive as described in this Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide the Services, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.


Cookies: We use cookies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our sites, Services, applications, messaging, and tools, and to recognize you across devices.

Analytics: We may also use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Data.


Cookies, you may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable local storage and other technologies. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.


iNPLASS’s Services are not directed to children under 16 and we do not knowingly collect Personal Data from children under the age of 16 without parental consent, unless permitted by law. If you are under the age of 18, you must have your parent’s permission to access the Services. If you learn that your child has provided us with Personal Data without your consent, you may contact us at If we learn that a child under the age of 16 has provided us with Personal Data, we will delete it in accordance with applicable law.


We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. iNPLASS has administrative, physical and technical security measures in place to protect against the loss, misuse, and alteration of the information under our control. We utilize commercially reasonable practices to protect your data.


We may update this Policy from time to time. If we update this Policy, We will revise the “Effective Date” date above and post the new Policy. If there are any material changes to this Policy, we will notify as required by applicable law. We recommend that you review this Policy each time you visit the services to stay informed of our privacy practices. Your continued relationship with iNPLASS after the posting or notice of any amended Privacy Policy shall constitute your agreement to be bound by any such changes. Any changes to this Policy take effect immediately after being posted or otherwise provided by iNPLASS.


Contact us with privacy-related questions, complaints, or requests at

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