1. Introduction

Many customers have to stand in a long queue before getting to the front desk. Continuously checking a person’s identity. Needing to wait for 20 minutes for the room key.

Sounds familiar?

After a long journey by guests, the usual check-in process at hotels is generally frustrating for them. Because everything else in our fast-paced world is fast and straightforward, checking into a hotel shouldn’t be difficult.

It is here that pre-check-in is making things a lot less hectic for fliers. It has moved from being nice to having. After the pandemic, more guests prefer fast, contact-free, and mobile services while traveling. Travelers from all types and groups expect to be greeted with a faster, more personal experience from the airport. In this way to hotel pre-check-in helps guests during their trip.

Using this technology, hotels are giving guests a better experience and also optimizing their daily routines, collecting correct data right away, reducing guests’ time in the lobby, and creating more early opportunities for upselling.

We will divide the subject into its important points.

• What is a pre-check-in when you stay at a hotel?
• What makes it significant for guests as well as hoteliers
• How iNPLASS is changing this industry
• The correct strategy to adopt it successfully

We can anticipate other new developments such as personalization that uses AI and room doors that can be controlled from an app.

If your interest is in hospitality or learning about the new shape of hotel services, this guide will help you. Want to think about check-in in a new way?

Lets begin exploring.

2. What does it mean when a guest can check-in early?

Pre-check-in at hotels makes it possible for guests to complete all steps before they get to the hotel. It’s similar to online check-in for flights because it is simple, fast, and easy to use.

In the past, check-in required guests to stand at the reception, finish forms, show their IDs, receive their room keys, and handle possible delays. With pre-check-in, people can enjoy the best of both worlds, since they don’t have to wait:

• Ticket purchase and reservation details are found online.
• Digitally send a copy of your ID to us.
• Pick the kind of room you would like.
• Include in your message that you require an early check-in, a crib for your child, or more towels.
• Arrange to make a payment in advance or get it authorized even before using the service.

Once you’re set, the guest comes, shows the reservation details, and is then given a room key or allowed access without it.

How are the steps to pre-check-in developed?

Usually, hotels carry it out by:

• Someone who stays at a hotel might be able to download a mobile app for their convenience.
• Messages sent automatically through platforms such as WhatsApp or email containing secure links
• Services from companies like iNPLASS bring all aspects of a hotel into one place.
• The aim is to minimize guests’ time at the front desk, but still to know all about their preferences and data ahead of their arrival.

Is there anything threatening to the group?

Yes. Some known hotel brands rely on GDPR-compliant, encrypted ways to safely collect and save information about their guests.

Is this service only for people staying in top-class hotels?

Not anymore. New technologies now make it possible for even some small and mid-tier hotels to give guests the option to pre-check-in to meet expectations.

All in all, pre-check-in reflects how hotels think about their guests first. It means: “We care about your time, how comfortable you are, and what you go through.”

So, in the next part, we’ll see why visitors like it and explore how hotels gain advantages due to housekeeping.

Checkout: The Rise of Extended Stay Hotels

3. How Pre-Check-In Is Helpful for Guests & Hotels

Hotel Pre-check-in goes beyond a passing trend—it’s excellent for guests as well as staff at hotels. Let’s look at the different steps of society step by step.

Amenities Guests Can Enjoy

1. It is no longer necessary to wait a long time at the front desk.

After traveling for a long time, no one wants to wait for a long check-in. It makes the process of going to your room or getting your room key much easier.

2. Custom arrangement in your bedroom

If people inform the hotel in advance about their preferences, like choosing extra pillows, staying close to the elevator, or avoiding allergens, they receive a better and personalized service right from the start.

3. People can visit sites faster and with fewer difficulties.

We care about making things quick, thus families with tired kids and business travelers can all be satisfied. Doing the check-in process in advance takes away much of the hassle.

For staying at Hotels, use these codes.

1. The performance of the hotel’s check-in area

As more check-ins are taken care of upfront, team members have a chance to give extra attention to guests and do less administration.

2. Acquiring more reliable information from guests

Through digital pre-check-in, hotels can gather guest information correctly and in a set format even before their guests arrive. With this information, AI systems can provide preferred suggestions and special deals to each user.

3. There are more chances to suggest further sales.

They can notify guests during pre-check-in about upgrading their room or booking a spa session using helpful hints. It does not create much buzz when it comes to making money.

4. There are less mistakes, and the books get better reviews.

Errors in the check-in process can annoy or frustrate the visitors. Fewer errors happen when processes are automated, which results in a positive experience and clearer responses.

It’s not only an improvement to the process.

It boosts your customers’ experiences, builds your brand, and increases your efficiency and this is how pre-check-in is helpful for guests & hotels.

Next, we will find out how iNPLASS has made it easier and smarter for hotels to adopt this technology.

4. Enjoying iNPLASS and Pre-Check-In at Hotels saves time and offers an easy and scalable process.

When thinking about making check-in easier, iNPLASS is ahead of the game with its AI-driven pre-check-in that serves Indian hotels and those abroad.

Why is iNPLASS an Unusual Way to Hotel Pre-Check-In?

1. Mobile-first, Guest-friendly

A smart link is sent to guests ahead of their stay so they can do check-in using their mobile devices. There is no need to download the app. No complications. Just straightforward and easy-to-use access.

2. Online Updates Available to all Staff

Pre-check-in completions are immediately sent to your front desk reception. All the needed documents are checked, preferences are set, and special requests are given—making everything ready when the guest arrives.

3. Broker services are available in many languages and can be personalized.

Since India has many languages and cultures, iNPLASS makes everything easier for all kinds of guests by offering support in many languages and personalized directions.

4. The process is to check that all documents are legal and valid.

It’s possible for guests to send their official IDs using secure channels. You won’t have to spend much time copying or writing information by hand. It supports the creation of a truthful guest log for the whole stay.

5. There are Instant Upsells and Suggestions for purchasing.

Fancy giving your customers an upgrade to a suite? Spa discount? Rather than bombarding, iNPLASS makes it easy for guests to buy a pre-dinner package when checking in online—and it usually works.

The main benefit of iNPLASS.

The main strength of iNPLASS is taking digital check-in and turning it into a way to provide custom service, save time, and excel in hospitality. It connects well with hotel systems and can be adapted to use across chains or single places.

No matter if the hotel is small or has a hundred rooms, iNPLASS simplifies and secures the pre-check-in process for guests. This is why iNPLASS is one of the best way to hotel Pre-Check-In.

Checkout: Automation in Hotels

5. How to Make the First Steps with Guests as Good as Possible

Going digital with check-in takes the first step. For guests to have a memorable stay, hotels should implement pre-check-in by thinking about their needs and offering help with care and empathy. These are the best strategies hotels use when bringing pre-check-in into play.

✅ 1. Give Important Messages at the Start

Don’t let your guests wonder about the details of the menu. Let your guests know about the pre-check-in link at least 24–48 hours ahead by text message, WhatsApp, or email in a kind tone. Make sure you inform them about what will happen and the documents required.

Suggestion: Send emails using your brand name and make the messages friendly, rather than pretty much robotic.

✅ 2. Keep the Website Displayed on Mobile Devices in Mind and Ensure Visitors Can Crunch Their Numbers Right Away

It should not take more than 2–3 minutes for a guest to pre-check in. Apply simple design, put only important questions, and check the site is usable on all smartphones, without the need to add an app.

✅ 3. Introduce extra services in a sensible and careful fashion.

Upselling providing upgrades during pre-check-in process won’t upset guests but will raise your hotel’s revenue. Make it easy for guests to add value to their visit at the best time during the pre-check-in process, such as with early check-in, meals, or their room choices.

✅ 4. Make sure people understand the next stage of the process.

After the guest wraps up their pre-check-in, you should ensure that the front desk, housekeeping, and concierge get that information right away. It makes it possible for you to greet people personally, grant their requests, and not repeat the same questions.

✅ 5. Ensure data privacy is the main focus.

Every bit of information about guests that is exchanged during pre-check-in should be kept secure. Let people know what you do with their data and follow the regulations set by the law in each region (e.g., India’s DPDP Act).

Pre-check-in, when done in the right way, starts the visit with efficiency in mind. If you use these technologies on platforms such as iNPLASS, you’ll notice they make your hotel stay better without drawing attention.

6. Trends for the Future: AI, Personalization & Other Options

Pre-check-in now has more benefits than just decreasing the lines at the front desk. Pre-check-in is now an important way that hotels start offering personalized and AI-powered services to guests. This is what is predicted for the future.

Personalization Using AI

Let’s say a returning customer is given their favorite room layout, the right pillow for them, and their favorite check-in drink, without them ever telling the staff.

Exploiting AI and machine learning, hotels are now able to look at each customer’s past stays, choices, and behavior to make their visit as convenient and special as possible.

Methods for integrating CRM and Loyalty Programs

Hotel CRM systems and loyalty platform will soon link more closely with the pre-check-in process. That means:

• Guests can enjoy the benefits of their saved preferences in any of the brand’s properties.
• Collect and exchange loyalty points before you finish the check-in process.
• Get particular privileges or rewards when you reach certain loyalty levels.

This increases how happy the guests are and inspires them to come back.

Using technology to automate things and get information quickly

When pre-check-in is available on IoT devices, the main computing system will be activated to handle the following:

• Adjusting the temperature in the room according to the choices of the guests.
• Provide housekeeping with the estimated time you are due to arrive.
• Screen alerts that give details of available rooms to upsell during a stay.
• Hotels that use technology wisely will make guests happy and improve how the hotel runs.
• Collecting payments with biometrics and without contact is now a reality.

Verifying people’s identity with facial recognition and digital ID may be the future of check-in. Shortly, people may not even need keys or fill out check-in forms to unlock their rooms.

The next step in pre-check-in is to make it more convenient, and also smarter, hidden, and intuitive.

Checkout: Digital Transformation in Hotels

7. The issues that come up and some ways to address them

Although hotel pre-check-in changes the way guests travel, there are still some issues to face. Some hotels, mainly the legacy and mid-scale options, come across difficulties of various kinds when installing digital check-in systems.

Challenge 1: It takes time to connect the program with new technology.

It is especially tough to get pre-check-in at hotels connected with Property Management Systems and online booking systems. A number of hotels rely on outdated technology that does not allow easy transfer of data.

Solve the issue by working with iNPLASS, as they use up-to-date cloud systems that directly link to legacy platforms without influencing daily processes.

Challenge 2: People at the facility may not want to try using technology.

There are people who attend events (mainly elders) who may not use technology very well. Employees could also find the transition to be difficult and worry about losing their jobs.

The solution is to give waiters the authority to check in guests who wish to do so, instead of requiring everyone to use it. Show your staff how to assist guests with any concerns, and keep saying that this technology is there to help not to take anything away.

Third Challenge: How Security and Compliance Work

There are dangers when collecting personal details and identity verification via the internet if they are not handled correctly.

You can use secure platforms approved for GDPR, PCI-DSS, and other industry standards, and iNPLASS will make certain your data is encrypted and kept on secure systems.

The fourth challenge is low adoption of cryptocurrencies.

Many people may not use the new technology because they simply have not heard about it.

To solve this, suggest passengers do their check-in in advance while confirming their booking, plus through WhatsApp, SMS, and your website. One way to encourage people to use the app is by giving early check-in as an incentive.

8. Rewiw as syndrome: Studies of Pre-Check-In Hotels to Enhance Customer Experiences

Have you still not decided if pre-check-in at hotels improves both satisfaction among guests and how hotels run their operations? These are honest accounts showing how hotel pre-check-ins have become easier due to iNPLASS in India and the UAE.

🏨 Case Study 1 shows an example where a 70-room business hotel is located in Mumbai.

The front desk got very crowded during mornings, since corporate guests would come in before heading to their conferences.

After they go through Pre-Check-In, 60% of travelers are finishing their check-in even before arriving at the venue. This has:

• The wait at the front desk was decreased by 40%.
• Rising ratings from guests on online travel agencies
• Increased the efficiency of staff members by letting them use automation for ID and payment checks
• In Goa, there is a case about a Boutique Resort.

Problem: Early arrivals of guests during summer caused problems and led to many unhappy customers.

Thanks to iNPLASS Pre-Check-In: Guests now use the WhatsApp messenger to upload their ID and book their welcome drinks or spa sessions if they want. Result?

• Sales of upsells have gone up by 30%.
• No delays at the check-in department
• During its busiest season, the hotel gets an average guest rating of 4.8 stars.
• 4-Star Hotel in Dubai – Case Study 3

The problem was that it took a long time for people arriving from late flights to check in, which was frustrating for them.

The solution is to email and SMS the links for pre-check-in at hotels 24 hours before arrival.

A large majority of people using travelers’ cheques are from abroad.

The front desk process was improved by an impressive 55%.

Collected customers’ payment information early to encourage showing up for their appointments

Not only are these results figures—they prove how a new approach to guest journey pays off with real profit. With tools such as iNPLASS, the adjustment becomes easy, affordable, and possible for any business size.

Checkout: Luxury Hotel Management

9. To sum up, the pre-check-in process is the way to go for the future of hospitality.

New developments in the hospitality industry mean that guests start their experience even before registering. Because speed, personalization, and convenience rule in the hotel industry, guests view pre-check-in as an important service. It brings major changes.

It doesn’t matter if you run a large business property or a boutique hotel; guests always want prompt service. What they want is to find everything prepared, their tastes noticed, and their process smooth.

Pre-check-in offers things like:

• People arrive much quicker and never have to wait in a line.
• Staff that is happier and fewer mistakes by robots
• There are more tempting ways to buy and better ratings from others
• Better loyalty of guests and continuous repeat bookings

And when you use iNPLASS, you give guests the opportunity to complete their stay from booking to checkout using digital tools.

The bottom line from iNPLASS

In our view, little touchpoints have a strong effect on people. It gives hoteliers a smart way to remove challenges and make the first experience more outstanding for guests. Regardless of using WhatsApp, SMS, or email, we assist in greeting guests prior to their arrival.

Want to provide guests with the best experience?

👉 Schedule a demonstration right away. Let iNPLASS make it easier for your hotel to operate, serve customers well, and strengthen itself.