The hotel business is quite dynamic, and to sustain a competitive edge then the company must embrace the new technologies that lead to effective functioning as well as quality services to the clients.

Finally, a Hospitality Operations Solution (HOS) or System is among the most effective things a hotel owner can do to stay with this change.

This technology allows for the management of various aspects within a hotel and its operation by centralizing and or streamlining the processes involved.

5 Reasons Why Every Hotel Owner Needs Hotel Operations System

Shown below are five compelling reasons why any hotel owner should consider implementation of a hospitality operations solution. 

1. Improved Operational Efficiency 

One of the most conflicts that hotel owners face is how to coordinate various activities of the numerous subordinates in the facility. There are numerous tasks to perform in a day – cleaning, coordinating with the staff members in charge of the front desk, responding to guests’ calls, etc.

Hotel Operations Solutions facilitate such, attending to formalities between departments and reducing manual work. 

An HOS is, therefore, advantageous to hotel staff because it allows the hotel to handle any guest’s orders, room assignment, and cleaning schedules. Business processes vary in such a way that tasks which would earlier have needed the input of a human operator can now be done more automatically and with far less chance of human error. 

Centralized Management: This way, hotel managers can easily monitor all the processes that occur in the organization and watch over all aspects to guarantee that processes are seamless. 

Task Automation: Some processes include repetitive tasks that may include check in/check out processes, housekeeping roster, and inventories among others that can be fully or partly automated to reduce time consumed by an employee. 

2. Enhanced Guest Experience 

Modern day guests are ever demanding and they wish to receive quality services when they check into a hotel. Hospitality Operations Solution is a concept that allows the hotel’s employees to deliver enhanced services to the guests.

Thus, making it easier for a hotel to address guests’ needs whether it is in the context of recognising a return guest’s preferences or in reacting to a guest’s request on the spot, an HOS helps a hotel to provide its guests with better service. 

Real-Time Guest Communication: There are integrated communication features which enable the staff to reply to the guests’ queries and other needs within the shortest period using such methods as chat, email or text messaging. 

Personalized Services: Through data gathering of the guests, hotel companies can deliver services that reflect their customer’s preferred choices of lodging arrangements as well as the choice of foods and other activities in the hotels. 

Lastly, guests that are happy result in positive reviews, high repeat visitors and more bookings to the hotel.

3. Improved Decision Making

Arguably, there is no better way to improve the flow of data and insights for improved decision making in an organization than through the use of business intelligence. 

In the hospitality industry, data is the key to the effective improvement of its efficiency profile. A Hospitality Operations System involves collection of data from various departments and provides hotel owners with insights of their business. This information may assist managers in the decision making process, on how to enhance guest satisfaction and thereby increase profitability. 

Data-Driven Insights: An HOS is broken down as follows: It enables hotel owners to track and analyze occupancy rates and trends and the guests’ preferences in real-time. Such information can be applied in the issues of pricing as well as the stocking of stocks in conjunction with the services offered staying abreast of field expectations of guests. 

Forecasting and Reporting: Hotel owners have the key information about the people’s need for their services and, therefore, can make useful predictions, allocate the resources optimally, and explore the areas which require enhancement. Prospective tools in reporting services provide the best accumulation of the features of the specific hotel in terms of the long-term planning and the strategy. 

4. Efficiency, Reduction of Expenses and Generation of Revenues 

However, it might take a deep pocket to import a Hospitality Operations Solution; however, the returns on investment and revenue boosters obtained in the long-run make the investment worth.

Through minimizing the incidence of mistakes and enhancing the generation of productivity an automated HOS assists hotel corporations in saving on overhead costs by eliminating or at least decreasing unnecessary and reactive expenditures. 

Labor Efficiency: Some of the benefits of automated systems include minimization of staffing requirements by providing optimal staff fulfillment of important positions. Firm’s staff can be properly assigned to important tasks and this, in a way, enhances productivity without necessarily hiring more employees. 

Revenue Management: There is sometimes pre-integrated analytics, including revenue management, into Hospitality Operations Solutions. They are used to analyze customer booking patterns or supply and demand and to set the right prices that would assure hotel owners were gaining the highest revenues on the bookings. 

Energy Efficiency: An integration system that manages heating, cooling and lighting systems in spaces not in use help to save energy thus cutting expenses on the utilities.

5. Scalability and Adaptability 

The environment in the hospitality industry is vastly dynamic, and hotels have to/ should be in a position to respond to this change. Another benefit that is accorded by a Hospitality Operations Solution is its flexibility. These systems do not necessarily have to be expensive, and can easily be developed to meet the size and scope of the enterprise, whether it is a small boutique hotel business, or a large chain covering a number of locations. 

Cloud-Based Solutions: Some of the beneficial features of HOS include the fact that most of them are cloud-based and hence can be accessed remotely while they are also flexible enough to accommodate even large hotel chains. With growth and expansion of your hotel, the system can accommodate new outlets, rooms, extra services to be offered among others. 

Adaptable Features: Some functionalities of an HOS include property management, front desk and housekeeping interaction with the guest, revenue management among others and an HOS can be configured to fit the requirements of a hotel. This really comes in handy as guest expectations change since more features can easily be added into the system to ensure competitiveness. 

Digital Trends: Preparing for The Future of Hospitality 

The hospitality industry is in the process of digitization, and introducing Hospitality Operation Solutions is a defining step in the right direction.

As the implementation of this technology can have positive effects such as operation efficiency, enhancement of guests’ satisfaction, and cost reduction, this is a promising tool that should not be missing in the toolbox of every hotel owner willing to compete in the current market. 

This is one way hoteliers can maximize their returns through an HOS by making new advancements in performing efficient operations, delivering high-quality services to its clients, and in the end, create ways of producing more revenues.

This is something that should be adopted whether you are operating a single storey hotel or you are operating several hotels in different locations as it will help one to part the market and ensure that they are able to exist in the market for a long period of time. 

Find out about iNPLASS – Driving innovation in Hospitality Industry 

It is at iNPLASS where we deal with technology solutions that will allow enhancement of hospitality through increased efficiency, increased guests’ satisfaction, and increased revenue.

With a combination of our solutions, including guest messaging and data analytics, hoteliers have all the tools they need to remain increasingly relevant in this highly dynamic market segment. 

Interested in knowing how iNPLASS can revolutionize your hotel management? Whether you are interested in quickly learning more about our service offerings or are ready to become a valued customer, please call or email us to schedule a demo of the leading edtech platform.